Accountability

To further ensure success our sales agents are linked through a sophisticated system that measures their activity level and success ratios. Using these figures, management reports are generated and, ultimately, accountability to our clients is assured.

At PARMAC performance standards are set for each program our telecomunicators are assigned to. To ensure your standards are maintained and exceeded, we have a quality assurance staff account manager to coach, train and motivate. In addition, at PARMAC we have a sales verification process in place, however PARMAC is prepared to meet your individual verification needs. Please inquire about PARMAC´S remote monitoring capability.

Through our unique software, PARMAC can also follow-up and verify orders using fax and computer technology. A significant component of our follow-up is the sending of a personalized letter confirming the sale, and reminding customers of the terms and conditions of the offer.

This process emphasizes PARMAC´s professional approach, resulting in confirmed sales, satisfied customers and no loose ends left to tidy up! We dare say that your customer service department will enjoy a decrease in inquiries and a renewal of enthusiasm towards direct marketing. All this can be achieved while greatly reducing your total cost per sale.

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